Paddington Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Paddington Man And Van provides removal, transport, collection, delivery, loading, unloading and related moving services within the United Kingdom. By making a booking, the customer agrees to these terms in full. The aim of this document is to make the service clear, fair and practical, while setting out the responsibilities of both parties.

In these terms, references to “we”, “us” and “our” mean Paddington Man And Van, and references to “you” and “your” mean the customer, hirer, or any person acting on the customer’s behalf. These terms apply to all man and van services, including single-item moves, small removals, office relocations, student moves, furniture transport and general courier-style transport where applicable.

The customer should read these terms carefully before confirming a booking. If anything is unclear, the customer should raise questions before the service date. Proceeding with a booking means acceptance of these terms, including our rules on booking, payment, cancellation, liability, waste handling and governing law.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have agreed the service details and, where required, received any deposit or advance payment. A quotation may be provided based on the information supplied by the customer, including item descriptions, access conditions, floor levels, time restrictions, parking limitations, and the expected volume or weight of goods. Any quote given before the job begins is based on the information available at that time.

The customer is responsible for ensuring that all information provided during the booking process is accurate and complete. If the job changes after the quote has been issued, the price, vehicle requirement, staffing level, or timing may need to be adjusted. Examples include additional items, longer loading times, difficult access, waiting periods, or changes to collection and delivery addresses. A revised quotation may be issued where necessary.

We may refuse, decline, or cancel a booking if the service requested is unsuitable, unlawful, unsafe, or beyond our operational capacity. This includes, without limitation, items that are prohibited by law, unsafe waste, hazardous materials, or goods that cannot be moved safely by the agreed vehicle and crew. We reserve the right to decide whether a service can be performed in a safe and practical manner.

Booking Confirmation and Customer Duties

A booking is not guaranteed until it has been confirmed by us in writing or by another clear form of communication. Confirmation may include the date, estimated time, service description, agreed price or pricing basis, and any special conditions. The customer should check the confirmation carefully and notify us promptly if any detail is incorrect.

The customer must ensure that the collection and delivery locations are accessible on the agreed date and time. This includes making arrangements for parking permissions, loading bay access, lift use, building entry, security passes, and any notices required by landlords, managing agents or local authorities. Delays caused by lack of access, restricted parking, or inaccurate address details may result in additional charges.

The customer must also ensure that all goods to be moved are ready for loading at the agreed time. Unless otherwise agreed, it is the customer’s responsibility to pack items securely, disconnect appliances, remove contents from furniture where appropriate, and prepare fragile goods for transit. We may assist with loading or unloading as part of the service, but we are not responsible for poor packing by the customer.

2. Pricing and Payment

Prices may be quoted as a fixed fee, hourly rate, minimum charge, or a combination of these methods depending on the nature of the move. Any quote is based on standard working conditions and the information supplied by the customer. If the scope of work changes, additional charges may apply. These may include extra labour, waiting time, congestion, tolls, parking costs, additional journeys, stair carry fees, and out-of-hours service where agreed.

Unless stated otherwise in the confirmation, payment is due on completion of the service. We may require a deposit, advance card payment, or partial prepayment to secure a booking, particularly for larger moves, weekend work, or time-sensitive jobs. If a deposit has been taken, it may be non-refundable in accordance with the cancellation terms below.

All payments must be made in the currency stated on the invoice or booking confirmation. The customer is responsible for any bank charges, transfer fees, or payment processing costs where these are imposed by the customer’s payment method. We reserve the right to withhold delivery, pause work, or suspend further services if payment is overdue or if we reasonably believe payment will not be made.

Late Payment and Disputed Charges

If any amount remains unpaid after the due date, we may charge reasonable interest and recovery costs where permitted by law. Any disputed charge must be raised as soon as possible and in any event within a reasonable time after the invoice or payment request is received. The customer must pay any undisputed amounts on time while the dispute is being reviewed.

If the actual job differs from the original description, our records, driver notes, and reasonable observations at the time of service may be used to justify an amended charge. This includes situations where items were not disclosed, the volume was greater than stated, or access was more difficult than expected. Our pricing decisions are intended to be fair and based on the work actually carried out.

Paddington Man And Van may adjust the final price to reflect additional work requested by the customer during the service. If a customer asks for extra collections, extra drops, dismantling, reassembly, or waiting beyond the agreed time, these changes may be billed separately. By accepting the service, the customer agrees to such reasonable adjustments.

3. Cancellations, Rescheduling and Delays

Cancellations should be made as early as possible. A booking cancelled by the customer may be subject to a cancellation fee, especially where a vehicle, crew, or time slot has been reserved in advance. The fee may depend on how close to the scheduled date the cancellation is made and whether any preparatory costs have already been incurred.

If the customer wishes to reschedule, we will try to accommodate the request where operationally possible, but a new date is not guaranteed. Any previously agreed rate may be revised if the new date, route, or service conditions differ materially from the original booking. Deposits may be transferred to a new date at our discretion.

We are not responsible for delays caused by traffic, road closures, weather, accidents, vehicle restrictions, loading access problems, or events outside our reasonable control. Where a delay occurs, we will take reasonable steps to keep the customer informed and to complete the service as soon as practicable. However, we do not guarantee exact arrival or completion times unless expressly agreed in writing.

Our Right to Cancel or Refuse Service

We may cancel or refuse to proceed with a booking if we reasonably believe that the job is unsafe, unlawful, impossible to complete within the agreed resources, or likely to cause damage beyond normal expectations. Reasons may include unsuitable access, dangerous items, aggressive behaviour, concealed waste, or a material change in the service requested.

If we cancel for reasons within our control, we will offer an alternative date or a refund of any payment made for the cancelled portion of the service, where appropriate. If cancellation is necessary because the customer has provided false information, failed to prepare the job, or caused unsafe conditions, the customer may remain liable for reasonable costs already incurred.

Repeated late changes, failure to be present, or lack of access may also lead to cancellation at our discretion. In such cases, waiting time, re-attendance costs, or wasted journey charges may apply. These measures are intended to cover genuine business costs and to prevent unfair loss where a booked time slot cannot be used elsewhere.

4. Liability and Insurance

We will exercise reasonable care and skill in performing the service. However, our liability is limited to losses that are a foreseeable result of our breach of contract, negligence, or failure to perform the service with reasonable care. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

The customer remains responsible for ensuring that items are suitable for transport and adequately prepared for movement. We are not liable for damage arising from poor packing, hidden defects, pre-existing damage, inadequate assembly, unsecured contents, or items that are inherently fragile unless we have expressly agreed to pack or handle them in a particular way. Where the customer asks us to move items in a manner that is obviously unsafe, we may refuse to proceed.

Any claim for loss or damage must be reported as soon as reasonably possible and, where practicable, before the service vehicle leaves the delivery address. The customer should keep damaged items, packaging, and relevant photographs available for inspection. Failure to report a claim promptly may affect our ability to investigate and may limit any remedy available.

Limits of Liability

Subject to the law, our total liability for any claim arising from a single booking shall not exceed the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. We do not accept responsibility for indirect or consequential loss, including loss of profit, loss of business, missed deadlines, or emotional distress arising from delays or service issues.

We are not responsible for loss caused by events beyond our reasonable control, including adverse weather, strikes, civil disturbance, fire, theft by third parties, mechanical failure not due to our negligence, or actions of third parties such as building managers, parking officers, or other road users. We will, however, take reasonable steps to minimise disruption and protect the customer’s property where possible.

The customer must ensure that valuables, cash, jewellery, documents, and irreplaceable items are not left in transported goods unless expressly agreed. If such items are transported, it is at the customer’s risk unless we have confirmed a specific responsibility in writing. The customer is encouraged to take out appropriate insurance cover where they consider it necessary.

5. Waste Regulations and Prohibited Items

Where our service includes waste removal, disposal, collection of unwanted goods, or clearance of items for lawful processing, the customer must tell us exactly what is to be removed. All waste must be described honestly and accurately. We may refuse to handle any item that is hazardous, contaminated, illegal to transport, or not suitable for disposal through the agreed route.

The customer is responsible for ensuring that waste presented for collection is lawful to remove and that it does not include restricted materials unless we have expressly agreed to handle them in compliance with applicable law. This includes items that may require specialist disposal, such as chemicals, asbestos, clinical waste, gas bottles, pressurised containers, batteries, paints, solvents or electrical items with special treatment requirements.

Waste transfers must comply with UK environmental and waste management laws, including the requirement that waste is handled responsibly and taken only to authorised facilities where required. The customer must provide accurate information about the source and nature of the waste. If any waste transfer note, declaration, or supporting record is required, the customer agrees to provide the information reasonably needed for compliance.

Customer Responsibility for Waste

If the customer mixes general waste with prohibited or hazardous material, we may refuse collection or may charge additional fees for segregation, delay, or safe handling where lawful. The customer may also be liable for any costs, fines, or losses arising from inaccurate descriptions of waste or unlawful disposal instructions.

We are not obliged to remove waste that is contaminated, leaking, infested, unsafe to handle, or otherwise unsuitable for lawful transport. If such items are discovered after arrival, we may withdraw from the job in whole or in part. Any refund or charge adjustment will depend on the circumstances and the amount of work already completed.

The customer agrees not to ask us to dispose of items in a way that would breach environmental law, duty-of-care requirements, or local waste controls. We retain the right to make practical decisions about how items are loaded, separated, and transferred if this is necessary for safety and compliance.

6. General Terms

Any estimate or quotation is valid for the period stated in the booking confirmation, or if no period is stated, for a reasonable time only. We may update these terms from time to time, but the version in force at the time of booking will apply to that booking unless a change is required by law.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing or clearly confirmed by us through the booking process.

These terms form the entire agreement between the parties for the relevant booking, unless another document expressly states that it takes precedence. The customer confirms that they have authority to enter into the booking and to instruct us on behalf of any owner, occupier, landlord, tenant, company, or third party connected to the move.

7. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If the service is supplied elsewhere in the United Kingdom, the applicable local legal principles may still apply where required, but the contract will be interpreted consistently with the governing law stated here.

The courts of England and Wales shall have jurisdiction over any dispute arising from the service or these terms, unless mandatory law provides otherwise. The customer agrees that any legal proceedings will be brought in the appropriate courts and will be subject to the applicable procedural rules.

By booking Paddington Man And Van, the customer acknowledges that they have read, understood and agreed to these terms. The parties intend this document to provide a clear and balanced framework for the service, supporting efficient removals while protecting both the customer and the business.